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Customer Care

We pride ourselves on providing excellent customer service. However, we accept that there are times when we get it wrong and that you need to bring these issues to our attention. We will try to resolve any issues that are raised quickly.

At each of our centres, we have a team of Retail Managers who have responsibility for resolving issues.

Contact details for all our centres can be found on the Dealerships page.

Making the car buyers journey swift, simple and fun

We aim to make finding and buying your new car a stress-free experience
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Customer Care
PRESTON BRANCH
Bluebell Way
Preston, PR2 5PZ

T: 01772 846 316
E: prestonsales@hplmotors.com

Weekdays: 08:30 - 19:00
Saturday: 09:00 - 18:00
Sunday: 11:00 - 17:00
OLDHAM BRANCH
396 Manchester Road,
Oldham, OL9 7PQ

T: 0161 620 8773
E: sales@hplmotors.com

Weekdays: 08:30 - 20:00
Saturday: 09:00 - 18:00
Sunday: 11:00 - 17:00
ATHERTON BRANCH
1 Bolton Road,
Atherton, M46 9JQ

T: 01942 886 689
E: atherton@hplmotors.com

Weekdays: 09:00 - 19:00
Saturday: 09:00 - 18:00
Sunday: 10:00 - 17:00
Heaton Park Garage Ltd is authorised and regulated by the Financial Conduct Authority (FCA No 733528). Heaton Park Garage Ltd acts as a credit broker, not as a lender, for the introduction to a limited number of lenders. We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products. We are not an independent financial advisor, and we act as their agent for this introduction. We may advise you on the products, subject to your personal circumstances, though you are not obliged to take our advice or recommendation. We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow). For your reassurance, all the lenders we work with could pay commission at different rates, but the commission we receive does not influence the interest rate you will pay. Our aim is to secure finance for you at the lowest interest rate you are eligible for from our panel of lenders. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required. Heaton Park Garage Ltd is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Heaton Park Garage to act as an agent on behalf of the insurer for insurance distribution activities only.

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