FAQ

No problem - we can move vehicles between our sites for you. Simply speak to a sales advisor, and they’ll arrange the transfer to your preferred HPL Motors dealership.

We do not accept cash. We can take up to £500 on a credit card for the initial deposit only. Any outstanding balance must be paid by bank transfer, and our team will provide the bank details when needed.

All our vehicles are priced to sell. Our pricing team checks the market daily to ensure our prices remain competitive. We also invest heavily in preparing every vehicle to the highest standard - never on a budget. Every car goes through a 128-point inspection Tyres under 3mm are replaced free of charge Cars with under 6 months MOT or warranty receive a fresh MOT and service, free of charge This ensures every car meets our strict quality standards....

If you’re buying a car, please bring your driving licence, and any paperwork for your part-exchange (if applicable). Your advisor will let you know if anything else is needed.

Yes. You can reserve any car online with a refundable £149 deposit, which secures the vehicle for 48 hours. This gives you time to visit us in person and make sure the car is right for you.

Yes - we stock a wide range of electric, hybrid, and low-emission vehicles. If you’re not sure which type is right for you, our team is here to guide you through the options. You can call your nearest HPL Motors branch to talk to a specialist: Oldham: 0161 620 8773 Preston: 01772 846 316 Atherton: 01942 886 689 Stockport: 0161 470 9267 ...

Absolutely. You can book a test drive online or call your nearest dealership to arrange a convenient time. You can call your nearest HPL Motors branch to talk to a specialist: Oldham: 0161 620 8773 Preston: 01772 846 316 Atherton: 01942 886 689 Stockport: 0161 470 9267 ...

Yes. Every car comes with a standard 28-day warranty as part of our commitment to customer peace of mind. For added protection, you can extend your warranty for up to 3 years. Find out more about our warranty options.

Yes, we offer competitive part-exchange valuations. You can get an instant valuation online or visit one of our dealerships for a full appraisal by our team. You can part exchange with multiple vehicles. (add about taking all type of vehicles)

Yes. Every vehicle goes through a full 128-point inspection before it reaches our showroom. All cars are motor checked, thoroughly prepared to a high standard - never on a budget. Only vehicles that meet our strict quality requirements are approved for sale.

We work with a wide panel of trusted lenders to offer flexible finance options, including HP and PCP. Our team can explain the options and help you choose what works best for your budget.

Yes. We have a specialist team of buyers who work daily to find cars our customers love. If you can’t see the exact model you want in our current stock, call your local HPL Motors dealership and speak to a sales advisor - we’ll do our best to source it for you.

Yes, we can carry out repairs at all three locations. We'll provide you with a detailed quote first, and you're under no obligation to have the work done with us.

We recommend booking 2 to 3 weeks in advance, especially during busy periods. However, we often have same-day availability. So are happy to add you to our waiting list.

Yes, you can have your MOT test up to one month (minus a day) before it expires. The new certificate will run from the expiry date of your current one.

Driving without a valid MOT certificate can result in a £1,000 fine and may invalidate your insurance. It's not worth the risk!

Yes, all vehicles over three years old need an annual MOT test, including electric and hybrid vehicles, though some specific checks differ.

Absolutely! All our test centres have comfortable waiting areas with free Wi-Fi, refreshments, and reading materials. You're welcome to bring your dog too!

Just bring your current MOT certificate (if you have one), vehicle registration documents, and yourself. We'll handle everything else.

Your MOT is due exactly one year after your last test. You can check your MOT status online at gov.uk using your vehicle registration number.

A standard MOT test takes approximately 45 to 60 minutes. We'll give you an estimated completion time when you book.

If, for whatever reason, your car doesn’t pass its MOT, we'll provide a detailed explanation of any issues and a transparent quote for repairs. Of course, you're under no obligation to have the work done with us.

A: Yes, we offer collection and delivery services within a reasonable distance of our service centres. Please ask for further details when booking your vehicle.

Yes, we have a limited number of courtesy cars available on a first-come, first-served basis, so please chat with us about your options.

Yes! Our qualified technicians work on all makes and models of cars, from small hatchbacks to large SUVs, using manufacturer-approved procedures.

Absolutely. Our comfortable customer lounges offer free Wi-Fi, refreshments, and a relaxed environment. You're welcome to bring your dog too!

We recommend following your manufacturer's service schedule. Depending on how many miles you drive each year, this will typically be every 6,000 to 12,000 miles or annually, whichever comes first.

Your warranty remains valid across the UK. We can help you find approved repairers in your new area or arrange for work to be completed when you visit.

Not necessarily, but parts must be of equivalent quality. We can advise on suitable alternatives and may recommend genuine parts for critical components.

Consider extended coverage if you're keeping the car long-term, do high mileage, or want extra peace of mind. Speak to us so we can discuss your specific needs.

No, authorised warranty repairs are paid directly by us to the approved repairer. You should never be asked to pay upfront to cover repairs.

Yes, our warranties cover hybrid and electric vehicles, including specific components like battery management systems and electric motors.

Most straightforward claims are approved within 24 hours. Complex cases may take 2-3 days while we investigate your claim thoroughly.

Subject to availability, we can provide courtesy cars for warranty repairs that take more than a day to complete.

We'll always explain our decision clearly. If you disagree, you can appeal through our customer care process or seek an independent assessment.

We'll discuss your options, which may include covering the excess cost yourself, using extended warranty benefits, or finding alternative solutions.